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If  your serial number begins with 23 or 24 and is followed by a B, D, E, G or H, and does NOT have a tracking device fitted, here's what to do next:

Customer Instructions
 

  • Check if your AED is part of those that are being recalled
     

  • Once you have your correct serial number/s from your AED/s, go to this website and scroll to the bottom of the page. Enter your serial number in the box and hit enter, then wait for a result to be shown below the box.
     

  • A result of "N/A" means that your AED is NOT subject to the recall.
     

  • If your serial number is displayed below the box in which you entered your serial number, then that confirms it is subject to the recall.
     

  • Continue to Use: Stryker has advised that customers should keep their current HeartSine AEDs in service until replacement units are provided.
     

  • Replacement Process: Stryker will contact you and will issue replacement HeartSine AEDs to customers when new units become available, anticipated in Q4 2025.
     

  • If you would like further information, please visit this site, hosted by Stryker, or contact them directly:

Our National Heart Pty Limited, 2025

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