This product recall applies ONLY TO SOME HeartSine Samaritan AEDs, model numbers 350P, 360P and 500P that have serial numbers beginning with 23 or 24 and is followed by the letter B, D, E, G or H.

It is important to note that NOT ALL of the AEDs with serial numbers beginning with 23 and 24 and followed by those letters are subject to the recall.

To find out if your AED is part of the recall, follow the steps below.

Get your AED out of the cabinet (if it is in one) and open up the front (usually it is coloured yellow) part of the case.

Take the AED out and turn it over - the side without the pictures and buttons. It should look like the image below (or it may also have a black tracking device attached). The serial number is found in the location indicated by the image below. It is the number that is prefaced by the letters "SN" in the black box on the top left of the sticker.

Once you have your correct serial number/s from your AED/s, go to this website and scroll to the bottom of the page. Enter your serial number in the box and hit enter, then wait for a result to be shown below the box.

A result of "N/A" means that your AED is NOT subject to the recall.

If your serial number is displayed below the box in which you entered your serial number, then that confirms it is subject to the recall.

Unless you have been contacted directly by Stryker (not us), return your AED to its location, and keep it in service - use it if needed. Stryker has made this recommendation, but we are not aware of reasons for this and so cannot provide any further advice, suggestions or answers about this, however this is the advice they have provided.

We do not know when Stryker will contact you, but we have passed your contact details on to them so they can contact you and facilitate the product recall process.

We (Our National Heart) are not aware of the process that Stryker will undertake, nor are we responsible for the recall process. We do not know what the logistics of this will be.

We are however, attempting to assist Stryker (and you, our former customers) in the process, by providing as much information as we can, but our knowledge is limited to what we currently know.

Any AEDs that are subject to the product recall AND have a tracking device fitted MUST have the tracking device removed before sending the AED back to Stryker. For instructions on how to remove the tracking device, please click on the button below.

PLEASE NOTE: We DO NOT recommend fixing the tracking device back onto the AED when you receive your new AED, rather, place the tracking device in the rear compartment of the AED carry case. Again, for further information, please click on the button below.

If you would like further information, please visit this site, hosted by Stryker, or contact them directly:

• Email: heartsine.recall@stryker.com

• Phone: 02 9170 9131

If you are contacting Stryker and they ask you for an "RA" number, please quote 3977961.

If you are no longer the contact person for the AED we have communicated to you about. Please fill in this form.

If you received communication about this recall, but are NOT connected to an AED that is part of this recall, please fill in this form.

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